Employee Digital Support Hub

Fulton County

Employee Digital Support Hub

Employee Digital Support Hub

Digital Support Hub

Fulton County Government's Information Technology Web Content Management Division is committed to establishing an online presence for our many departments. The Information Technology department has implemented a Digital Support Hub to provide employee assistance in regard to various software applications. 

Services provided:

  • Zoom
  • Qualtrics 
  • Google Drive
  • Microsoft Teams
  • WebEx
  • PowerPoint


Remote Email

Would you like to access your email remotely from anywhere? You can have quick access today by contacting the Technical Support Center via email or by phone at 404-612-7334.

Click Here to contact the Technical Support Center


VPN (Remote Access)

Did you know you can access your Fulton County information from any location? Get instant access and stay connected by contacting the Technical Support Center via email or by phone at 404-612-7334.

Click Here to contact the Technical Support Center


Technical Support Center

Having technical problems with your PC or other related issues? Contact the Technical Support Center and receive assistance via email or by phone at 404-612-7334.

Click Here to contact the Technical Support Center


Acceptable Use Policy

Do you need information on the Acceptable Use Policy? Provided below you will find easy access to all questions/concerns you have about Acceptable Use Policy:

Acceptable Use Policy

Digital Support Hub

FRequently Asked Questions

Zoom FAQs

Click here to visit the Zoom website for help with Zoom calls

Joining a meeting 

How do I join a Zoom meeting?
- You can join a meeting by clicking the meeting link or going to join.zoom.us and entering in the meeting ID.

How do I join computer/device audio?
- On most devices, you can join computer/device audio by clicking Join Audio, Join with Computer Audio, or Audio to access the audio settings

How do I schedule a meeting?
- You can schedule a meeting on the web, through the Zoom Desktop client or mobile app, or through one of our many integrations.

How do I reset my password?
- You can reset your password at zoom.us/forgot passwordRead step by step instructions and how to fix common password issues. 

Scheduling a meeting

How do I schedule a meeting?
You can schedule a meeting on the web, through the Zoom Desktop client or mobile app, or through one of our many integrations.

How do I invite others to join my meeting?
- You can invite others to join your meeting by copying the join URL or meeting invitation and sending it out via email. There are many other ways to invite others to join your meeting 


1.    How do I reset my Knowbe4 password – Enter your user's email address (the one registered for KnowBe4 training) on the next page, then click Send me reset password instructions.

2.    What browsers can I use for training? – Chrome or Firefox


3.    What do I do if my account has been deleted – Contact

     douglas.withers@fultoncountyga.gov or IT-Security-Team@fultoncountyga.gov


4.    How do I sign into Knowbe4 from iDaptive – Use county credentials  Firstname.Lastname@fultoncountyga.gov


Multi Factor Authentication faqs

Below are downloadable instructions to set up a Multi Factor Authentication:

DUO Setup Instructions

Google Authenticator Setup Instructions

Google Drive faqs

Create File

On your computer, open a Google Docs, Sheets, Slides, or Forms home screen.

Click Create Plus.

Save File

When you're online, Google automatically saves your changes as you type. You don't need a save button.
If you aren't connected to the Internet, you can set up offline access to save your changes.
Once offline access is turned on, changes will save to your device as you enter text, and will save to Drive once reconnected.

Make a copy of a file

 1.On your computer, open a Google Docs, Sheets, Slides, or Forms home screen.
2.Open the file you want to make a copy of.
3. In the menu, click File and then Make a copy.
4.Type a name and choose where to save it. If you want to copy comments from a document, spreadsheet, or presentation, click Copy comments and suggestions. You can choose to include resolved comments and suggestions in your new copy.
5.Click Ok.

microsoft teams faqs

What is Microsoft Teams?

Microsoft Teams is a chat and collaboration platform where all conversations, meetings, files, and notes can be accessed by team members in one place. This is an evergreen service that is continually evolving and developing.

How do I get Microsoft Teams?

Teams is included with Office 365 business and enterprise plans.

For mobile devices, go into the Apple App Store (for iOS devices) or the Google Play or Samsung App Store (for Android), and search for Microsoft Teams.

For more detailed instructions, follow the instructions specific to your device below:


What is a Team?

Teams are collections of people, content, and tools that center around different projects and jobs within an organization. In Microsoft Teams, team members can have conversations and share files, notes, and more.

What is a channel?

Channels are dedicated sections within a team to keep conversations organized by specific topics, projects, disciplines–whatever works for your team!

Which browsers are supported?

The Microsoft Teams app works in the following desktop browsers:

- Internet Explorer 11
- Microsoft Edge
- The latest version of Chrome
- The latest version of Firefox
- Safari (was having issues)

WebEx faqs

How do I share a presentation or document?

- First things first: You have to have started a meeting or session of some sort (such as a training session) to do this. Then, from within your meeting window, choose Share –> Presentation or Document. An Open dialog box is displayed; select the file you want to share and click Open.

How do I join a meeting?

- You can join two types of WebEx meetings: listed and unlisted. A listed meeting appears on the public meeting calendar. An unlisted meeting (logically enough) doesn’t.
To join a listed meeting, follow these steps:
1. Go to the WebEx URL provided by the meeting host.
2. Click the Join link next to the meeting you want to join.
3. Enter your name, e-mail address, and password, if the host assigned one.
4. Click OK.
You’ll now be connected.

How do I share remote control of My Desktop?

Sharing control of your desktop is a great way to provide technical support for a software product or to let your customer view a graphic, animated demo, or document on your computer.

First you have to start a meeting, session, or event. Then follow these steps to share your desktop:
1. Choose Share –> Desktop.
2. Select a user you want to share control with.
3. Click OK.

How do I invite attendees from within a WebEx meeting?

Sometimes you’re in the middle of a meeting and you realize Bob Whatshisname from Accounting really should have been invited. You can invite him during a meeting easily by following these steps:
1. Choose Participant –> Invite.
2. Select the By E-mail option.
3. Enter the invitee’s e-mail address in the dialog box that appears and click the Send Invitation button.



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